Effective customer management is the keystone of many great franchises. After all, customers really are the end all and be all of your business. If you can’t find, maintain, and satisfy your customers, you are sunk. And you can’t do all of that if you can’t effectively manage –or don’t even really know– your customers. That’s where customer management software for your franchise comes in handy. Good customer management software allows you to get to know your customer base, thus strengthening customer relations, and ultimately, increase profits.
Franchise Customer Management Software
Customer management software is an important franchise system because it allows you to streamline communication with customers and leads. It may sound rather simple, but it can be integral to the overall success of a franchise. Streamlining this communication means you have more time, can easily view and understand all the correspondence, and better know the details of your leads and customers. Knowing all this provides a giant boost to your business and is why customer management software is so important. What’s more is that customer management software allows for streamlined invoice and payment processing, which is important because without it you may have to deal with excess administration time and slower Accounts Receivable for your business.
Customer Management Module
High quality customer management software should include an intuitive and effective customer management module. A good customer management module, like the one offered by FranchiseSoft, includes the following features:
- Seamless conversion of leads to customers
- Simplified communication with all, some, or individual customers
- Task and event scheduling as it relates to customers
- Simple and accessible documentation of correspondence with customers
- Intuitive customer invoice and statement generation
- Application of payment against invoices
- Interfacing with Authorize.net for credit card processing
- Revenue reports processing
- Detailed reports on customer operations
- A mobile app that provides customer contact details to franchisees
Why is this all important?
Customer management software is not just a luxury, it is a necessity for a growing franchise. You can’t expect to be successful without customer management software that gives you the largest possible amount of information about your customer base. There is just so much else that goes into running and growing a successful business that the last thing you need to be doing is wasting time on inefficient methods of customer management. Or worse still, operating in the dark because you do not have enough information about your customer base.
But with customer management software everything from lead conversion, to customer invoice and statement generation, to processing revenue reports is made easier, faster, simpler, and more accessible.
Connect with us
If you would like to learn more about customer management software and the the customer management module offered by FranchiseSoft, or if you would like to learn about how some of the many other franchise systems can benefit your franchise, please do not hesitate to contact us today. We offer demonstrations of our software and explanations of how different franchise systems can help in the growth of your franchise.