Franchisee Ticketing and Support

Efficiently Manage Franchisee Support with a Centralized System

Juggling support requests from multiple channels, such as phone calls, emails, and frantic texts, is overwhelming and inefficient. The Franchisee Support module is a powerful solution designed to bring order and clarity to your support system. Our franchise support software centralizes all requests into a single, intuitive platform, making it easy for you to manage, track, and resolve issues quickly. This not only reduces the time and effort required for support but also empowers your franchisees with the tools they need to find answers on their own.

Empower Franchisees with a Self-Service Knowledge Base

Our support module is built for proactive franchise help, giving your franchisees the ability to find answers 24/7 without needing to contact your team. The comprehensive Knowledgebase and FAQ section act as a readily available library of information.

• Categorized Resources: You have complete control over building a robust resource library, which can be categorized by department – think Operations, Marketing, or specific software features. This makes it easy for franchisees to navigate and find what they need.
• Instructional Content: The Knowledgebase is the ideal place to store instructional videos, operational manuals, and step-by-step procedures. This ensures your franchisees have a secure, single resource platform for all brand standards and processes.
• Smart Search: A handy keyword search feature allows franchisees to quickly find what they are looking for. You can classify FAQs for franchisees or for internal corporate employees, keeping the information targeted and clear for each group.

Streamline Communication with a Powerful Ticketing System

Say goodbye to scattered requests! At the heart of our franchise support software is a powerful ticketing system that streamlines how you manage communication.

• Centralized Ticket Creation: Franchisees can submit support tickets simply by emailing a dedicated address, which automatically creates a ticket within the system. Your corporate team can also easily log tickets on behalf of a franchisee, ensuring every request is captured.
• Efficient Management: The system is packed with features designed for efficient management. You can assign tickets directly to the appropriate team member, set the priority from low to urgent, and track its status through customizable stages like Open, Pending, Resolved, and Closed.
• Internal and External Communication: To communicate with your team, you can add private notes to tickets that are only visible internally. When you need to respond to the franchisee, the public responses you add are what they will see, which keeps all communication clear and professional.

Gain Visibility and Improve Efforts with Robust Reporting

To provide better service, you need to understand your support trends. Our module gives you the tools to analyze your support data and continuously improve your efforts.

• Detailed Analytics: You can sort and filter tickets by date, ticket type (like ‘Feature Request’ or ‘Incident’), assigned agent, and priority. This powerful filtering and search capability lets you analyze your support data exactly how you want.
• Group Actions: For those moments when you need to take action on multiple requests at once, the Group Actions feature is a huge time-saver. You can select multiple tickets and bulk assign them to agents or update their priority and status with just a few clicks.
• Metrics and Reports: Get detailed reports on key metrics that help you track, analyze, and improve your support over time. By identifying common issues and bottlenecks, you can refine your processes to provide faster and more efficient support.