Will Employee Management Software Help My Business?

Employee Management Software

Employee management software has been used by national franchises as a way of improving productivity, customer satisfaction, and scheduling efficiency for years. But small business owners are still missing out, assuming that this technology is only for multinational companies with massive employee rosters.

The truth is that franchises both big and small can benefit from employee management software. Today’s post outlines four advantages of employee management software that benefit businesses of any size.

Employee management software keeps franchise families connected.

Franchise systems draw strength from numbers, as a single brand reputation will be built up by the cooperation and coordination of various franchise owners and staff members working together towards shared goals. Better communication means improved productivity, more efficient spending of marketing dollars, and outstanding customer service.

In this regard, employee management software really shines, giving franchisees and franchisors tools to keep small teams or international networks in constant contact. FranchiseSoft’s employee management module simplifies business communications by consolidating everything in a single app. Moreover, our software automatically documents all communications between employees so you can quickly refer back to important information. Whether you need to send a franchise-wide news update or deliver sensitive information to a small group of individuals, our employee management module makes it easy to reach out and get your message to those who need to hear it in real time.

Employee management software gives service-based franchises scheduling peace of mind.

Our employee management software makes it easy to create conflict-free schedules that ensure clients are serviced on time, shifts are never missed, and payroll always adds up. Employees have round-the-clock mobile access to their schedules, which update in real-time and give immediate notice of any shift changes, overlaps or understaffing. Moreover, our software alerts the employer as soon as employees enter overtime so you can manage your payroll more effectively.

Not only does our software offer greater peace of mind, but it saves employers valuable time as well. Our mobile app keeps employee contact information, work schedules, and hours worked at your fingertips. Using our employee management module, you can schedule tasks and events related to employees with a few simple clicks, or give your employees greater scheduling responsibilities by allowing them to set their availability, trade shifts, and import schedules.

Employee management software keeps workers at their best.

Combining basic tracking of employee start and end times with dynamic reporting on employee operations, employee management software gives employers powerful tools to monitor and motivate employees to ensure they’re representing your brand the way your training intended.

Employee management software automates management duties.

While certain duties will require human judgment, many administrative tasks can be automated, giving your HR staff more time to up the standards of their hiring, interviews, and staff management. To give you an example, our employee management software can automate SMS and email reminders for shift changes and schedule updates.

Similarly, while not “automated” in the classic sense, our software makes delegating scheduling tasks simple, giving employees as much (or as little) control over their scheduling as you want. Small, autonomous teams can make full use of shared scheduling responsibilities, so they can manage availability, trades, and overtime while you focus on more pressing management tasks.

Find more information on employee management software at http://www.franchisesoft.com. We’ve got dozens of free resources, videos, social media discussions, and more on-site, so dive in and see if our software is right for your business!

3 Ways Field Service Software Makes Customer Service Better

3 Ways Field Service Software Makes Customer Service Better

In today’s post, the FranchiseSoft team outlines 3 ways that field service management software can help you retain, acquire, and satisfy your customers.

Understanding the Importance of Customer Retention

Service based franchise owners know that customer acquisition is generally more expensive than customer retention. And yet, franchise owners continue to let established clients slip away and bring their business to other providers. Before we can recommend customer service improvements, we must first understand some factors that contribute to low customer retention.

Perhaps most importantly, we must recognize the nature of the modern consumer marketplace. We live in the Internet era – the “Information Age” – and it’s never been easier for consumers to find companies in their area. A quick Google search for “HVAC services” yield over 55-million results in 0.75 seconds; HVAC franchise owners must contend with millions of competitors, each offering better customer satisfaction than the next company.

Despite this deluge of options available to the consumer, most people prefer to stick with one service provider, so long as they feel they’re being treated right. Finding somebody new requires research on review sites, and means having to go through the account setup process all over again. Ultimately, staying with a trusted service based franchise is easier, and can even earn them discounts over the long term.

With this in mind, it seems as though customer retention is directly correlated to the quality of your customer service. In fact, improving your customer service with field service management software will not only improve your rates of customer retention, but will also increase your rate of new acquisitions by adding inspiring clients to write great reviews for new prospects to see during their research phase. These are some of the most common customer service errors that affect long-term retention for franchise owners:

  • Customer feels unappreciated
  • Customer feels staff are rude, unhelpful, or lacking knowledge
  • Customer is kept waiting by late field technician
  • Customer is frustrated by failed repair
  • Customer is frustrated by limited scheduling options
  • Customer does not have their needs addressed in a timely manner, or is forced to speak with multiple agents while trying to ask question or file complaint

Having established some of the factors contributing to low customer retention, we can now discuss the ways that FranchiseSoft’s field service management software improves customer service outcomes.

3 Ways Field Service Management Software Improves Customer Service Outcomes

  • Make booking, payment, and follow-ups easy. FranchiseSoft lets customers book, pay, and follow-up regarding their service calls quickly and easily from any mobile device. By enabling timely responses to consultation requests, appointment confirmations, and payment processing, you will leave the customer feeling as though their business is truly appreciated, and our software’s mobile capabilities mean you’ll never miss out on a potential sale again.
  • Increase communication and transparency for better business relationships. Never drive business away by keeping clients on hold or forcing them to work around office hours to keep in touch. Our software’s communication tools make professional correspondence as convenient as sharing texts or emails with friends and family. This means you can update your client on job progress, arrival times, and answer any questions they may have instantly, offering a level of transparency and attentiveness that will distinguish your franchise from the competition.
  • Do away with costly scheduling conflicts. Scheduling conflicts, no-shows, and booking errors are all it takes to lose a customer in the Information Age, which is why we invested so much time and effort into our scheduling system. Create and assign jobs from any mobile device, and update staff availability in real time using our cloud-based calendar so that you never double-book a job again. In doing so, you make sure no client is kept waiting for a tardy technician or left frustrated by limited availability options ever again.

Try out field service management software for free – visit http://franchisesoft.com/franchise-solutions/field-service-management/ to schedule a free demonstration and increase customer service outcomes today!

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