Today’s post is intended to showcase our franchise management app’s incredible handheld functionality. Read on to learn about how FranchiseSoft helps businesses get built on the go–you might be surprised at what a single mobile app is capable of.
Manage and Support your Employees in the Field
FranchiseSoft’s Field Service Management and Employee Management modules put your entire active roster and daily operations in the palm of your hand. What would have taken hours of phone calls and travel time to do has been boiled down to a few clicks.
- Simplified Communication. All employee and customer contact info is readily available. Send emails, texts, alerts, or call from the same mobile app you use to store employee information, monitor performance, and clear invoices. All correspondence is automatically logged so employees can review detailed instructions and be held accountable for tasks. And important tasks, events, and appointments get automatic email/SMS reminders.
- Optimized Scheduling. Consult employee calendars and geo-locate representatives to schedule tasks remotely. Employees will be instantly notified, and all event start/end times are tracked. The calendar tool automatically alerts the user of any conflicts and overtime hours, and sends out notifications anytime changes are made. This system of checks and balances even makes it possible to hand over scheduling duties to your employees.
- Jobs-to-Invoice. Kick off the process by assigning the job, either using a centralized call center or through the franchisee right to the field reps. Then the employee confirms, and gets a sign-off from the client once the work is complete. They can upload pictures for confirmation and quality assurance, or move straight to invoicing. Payment can be collected either online or on-site.
- Enhanced Support Capabilities. Enhanced support goes hand-in-hand with simplified communication–when your employee needs help, our franchise management app provides a faster and more efficient way to ask, with archived correspondence so they can refer back to answers. Furthermore, employees can login your private digital library using our Intranet module to access training materials, instruction manuals, and guides as needed. This increases their independence and also frees up your support resources and personnel for other tasks.
Monitor the Performance of your Entire Franchise Empire
Our franchise management app offers real-time monitoring and precision reporting with multi-level functionality.
That means you can monitor the marketing campaigns, royalties/fees, P&L data, and growth of your entire franchise family in real time using our Franchise Performance module dashboard. Furthermore, you can generate and review dynamic reports to track and analyze key performance indicators. Whether you’re a franchisor trying to grow a brand, or a franchisee trying to boost in-store sales, this level of monitoring and reporting is indispensable.
And it’s all in the palm of your hand, so you never miss an opportunity.
Develop your Franchise
Use our franchise management app to access the Franchise Development module, where you can:
- Customize franchise sales processes
- Generate and review pipeline reports
- Communicate effortlessly with leads and brokers
- Move leads further down the sales cycle
- Seamlessly manage customer handoffs
- Create introductory information for leads via email campaigns
- Access, review, and update lead details, contacts, and calendars on the go
Get a Closer Look at What our Franchise Management App Can Do
Call 888-302-3676 to book a free walkthrough and consultation with our team. We’re happy to answer your questions–we’ll take any opportunity we can get to show off our pride and joy!