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9 Franchise Operations Software Must Haves (Make Sure You’re Not Missing Out!)

Franchise Operations Software

Today’s post spotlights 9 franchise operations software features you need to include in your selection criteria if you want to create competitive advantages for your brand.

Before you buy, make sure your franchise operations software includes:

  • Cross-platform functionality. Today, virtual business matters take place across multiple platforms: mobile device, laptop, tablet, and desktop. If your franchise operations software doesn’t have a mobile app, for instance, you’re in trouble. Whether you choose a cloud-based system or modular, integrated software (or both!), just make sure you’re not compromising on cross-platform functionality.
  • Real-time monitoring capabilities. Monthly reports are standard practice, but what happens when a major threat or opportunity arises the day after delivery? If you want to maintain a competitive advantage, you simply can’t afford to wait 30+ days between overviews. Real-time monitoring, preferably laid out in a custom-built dashboard display, is essential.
  • Auto-generated pipeline reports. If you aren’t using franchise operations software, you’re probably missing out on a lot of vital information. It’s understandable – staying on top of metrics manually is a full-time job – but also unforgivable in today’s technological climate. Half-decent franchise operations software should deliver auto-generated pipeline reports that highlight hot leads, expansion opportunities, marketing performance, and high-priority problems that need to be addressed.
  • Self-service support options for franchisees in need. Franchise operations software employs intranet technology to create more robust support services. In addition to retaining support staff for high-priority problems, you can upload, edit, and share all training and operations material in a password-protected virtual library for franchisees to use as a self-service hub. Our Franchise Support module also allows you to store instructional videos, FAQs, and step-by-step procedures to integrate multiple processes.
  • Heat-seeking lead generation tools. Our franchise operations software employs a “heat meter” to tell franchisors exactly which candidates are worth spending time on. Invest your valuable time wisely, and wait for an email alert when a new lead is ready to talk.
  • Streamlined, multi-level communications. As in any relationship, communication is key. Your franchise operations software should make it easy to reach out and speak with any member of your franchise family in a secure fashion, and also reduce franchise-wide broadcasts and memos down to a few simple clicks. The best software will let you do all this from the same platform you use to speak with leads and otherwise manage your business.
  • Enterprise-level controls. If you’re trying to run a multi-unit franchise, comprehensive enterprise management software is nonnegotiable. CEOs cannot waste time reaching out to individual franchise owners for performance reports, marketing feedback, and territory info. They rely on enterprise-level controls that seamlessly integrate data from all branches, outlets, and territories, then lay it out in a “grand campaign” style to enable big-picture business decisions.
  • Modern scheduling capabilities. If your franchise operations software is limited to a basic calendar scheduler, the likes of which you’ll find on any mobile device from now back to the early 1990s, you’re missing out. Our robust scheduling tools eliminate conflicts, provide immediate notice of overlapping shifts, indicate staff availability, track employee start and end times, allow for simple shift copying and importing, and can be managed and changed by any authorized user to spread the workload out amongst autonomous work crews. Plus, our scheduler automatically reminds employees about upcoming shifts or schedule changes via email or SMS.
  • Comprehensive field service management capabilities. The same software you use for enterprise-level management should also improve your individual-level processes. Our franchise operations software includes a field service management module that allows franchisees to access field rep reports, job-to-invoice processing, referral source trackers, and more.

These 9 features should constitute your bare minimum selection criteria. Anything less is putting you behind the curve. If you want to learn about what else our franchise operations software offers, or need help evaluating your current system, visit http://www.franchisesoft.com to book a consultation with a member of our team.

5 Signs Your Franchisor Management Software is Obsolete

Franchisor Management Software

Franchisor management software isn’t hard to come by; a quick Googling nets 733,000 results (and a juicy front-page endorsement for FranchiseSoft.com).

But not all franchisor management software is created equal. In fact, quality and capabilities differ wildly from one system to another. So how do you know which is right for you, or worse, that your current software is outdated?

Today’s post spotlights 5 red flags to watch out for in franchisor management software. If any of these sound like your system, don’t fret: a simple upgrade can get you all the competitive advantage you’re currently missing in no time at all.

  • Siloed software. Is your current franchisor management software guilty of the “Silo Mentality”?The risks are well-established in the field of strategic business management. We know that successful firms ensure that data flows freely through inter-departmental information systems, and do everything they can to avoid informational bottlenecks. This leads to faster decision-making, greater flexibility, fewer redundancies (think repetitive data entry, for example), and higher levels of cooperation and collegiality.There are a lot of abstract ways to promote centralized information systems and combat the “Silo Mentality” in the literature. The most common solution is to build a sense of unity within the organization, often by rallying behind a single, overarching goal that transcends departmental divides and promotes data sharing.

    That all sounds very nice, but, like we said, a little abstract. So we took this ethos and built our franchisor management software around it.

    Having everyone on the same page doesn’t matter if your software is still siloed. Using different programs for your franchise development, unit management, marketing, bookkeeping, lead generation, and email is just not efficient for big-picture decision-making. Time is wasted pooling data from different sources and the problem is exponentially greater for franchisors trying to make sense of company-wide stats.

    Fully-integrated modular software is the only way to go. It combines the best of both worlds. On the one hand, you eliminate data entry redundancies and break away from the Silo Mentality with fully-synthesized software. But you still get the organizational benefits of modular structure.

  • Hardware ball-and-chain. In a few years, we’ll look at hardware-based business virtualization the same way we currently think about people who manage their businesses out of notebooks. Entrusting vital business files to a single computer, or even an entire computer bay, just isn’t safe. A single flood or power outage could set you back years.Cloud-based franchisor management software is far safer. Moreover, it gives franchisors the ability to access, monitor, and manage their entire brand from any WiFi-enabled device.Get on the cloud and drop the hardware ball-and-chain.
  • Rigid and retroactive reporting. Basing your franchise management strategy off of a single monthly report leaves you vulnerable to threats and liable to miss opportunities. If your franchisor management software doesn’t give you real-time monitoring capabilities, you’re behind the curve.
  • Limited automation. Good franchisor management software automatically copies and integrates relevant data between models, then organizes it into helpful reports and real-time dashboard displays. Yet enterprise-level decision-makers around the country continue to waste time on data-porting busywork. If that’s you, it’s time to upgrade.
  • A “one size fits all” approach. The best franchisor management software can be deployed in any industry and accommodate any business structure. But that mean finding a one-size-fits-all approach; quite the opposite, in fact. The answer is extensive customization. Your franchisor management software should give you a rock-solid framework with which to tailor unique digital systems.

Ready for an upgrade? Visit https://www.franchisesoft.com to book a consultation.

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