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Smashing Productivity Barriers with Franchise Technology Solutions

Smashing Productivity Barriers with Franchise Technology Solutions

Productivity is always the end game. Everyone is looking for ways to do more for less.

Today’s post highlights how our franchise technology solutions counteract the top-3 productivity traps hurting big brands today.

  • Wasting Time on Low-Level Tasks. Not every task is worth your time and energy. For instance, if you make money selling franchises, why would you waste your time and special skills typing up financial documents? While inputting accounting data is an important job, franchisors have better things to do. That’s why it’s so important to delegate–or better yet, automate.

    We designed our franchise technology solutions to automate as much as possible and streamline everything that needs a human touch. Our fully integrative, modular approach is inherently efficient: FranchiseSoft combines marketing, franchise development, sales, and performance functionality into a single software solution, which eliminates much of the data entry work required when working with multiple “siloed” software tools. Our solution integrates seamlessly with QuickBooks, and saves all client information for easy invoicing. Low-level support tasks are addressed using updateable FAQs and searchable training materials, so your support staff can focus on more intensive fixes that requires creative problem solving. Scheduling headaches disappear with our self-service calendar, which gives staff the ability to create and change their schedules, and immediately alerts involved parties of any conflicts or overtime hours. Even the early stages of lead generation can be automated through triggered email campaigns that welcome new prospects and move them through the sales cycle.

  • Burning Daylight with Excessive Back-and-Forth. Commuting back and forth from workshop to job site is a costly time sink that’s also bad for the environment. But sometimes it seems unavoidable; occasionally workers need sign-off on special jobs, or you have to visit the client another day to collect payment. In these cases, rather than leaving the customer waiting for their service, you bite the bullet and do the work, knowing you’ll have to make another trip in the future.

    But what if there was a better way?

    Next time you need sign-off, simply have your employee upload a picture of their work. Our franchise technology solutions let you approve of the job or point our problems remotely, while the employee is still on-site to address any issues. That way any fixes can be implemented right away.

    And if you want to cut out an extra trip to collect pay, simply invoice on-site and have the client pay online.

  • Inefficient Training. Productivity issues can indicate larger flaws in the franchise process, but they often stem from poor training protocols. Many franchises offer little more than a week or two of training up front, which leaves plenty of room for bad habits to develop. In these situations, it’s lose-lose: you either let the inefficiencies stand or backtrack on training.

    That’s why we designed our franchise technology solutions to make training better. In addition to your standard training process, you can create and assign custom training tasks, then monitor the trainee’s progress to assess their potential and head off sticking points. FranchiseSoft’s Intranet module can also be used to safely store all training materials and reference guides, which puts the answers to any problems in the palm of your employees’ hands at all times.

Learn more about FranchiseSoft’s “Productivity Hacks”

Visit https://franchisesoft.com/contact-us to learn more about

our solution, or call 888-302-3676 to hear more productivity hacks straight from the horse’s mouth.

5 Ways Field Service Management Software Improves Operations

5 Ways Field Service Management Software Improves Operations

In today’s post, we run down 5 ways that our field service management software can make your brand more profitable in 2019. Whether you want to add more hours to the day or improve customer relations, FranchiseSoft is the solution.

  • Improve Service Call Response Time. With all the time it saves workers on the front lines, our field service management software seemingly adds hours to the day. From first call to payment processing, our field service management software is invaluable. After receiving a call from a new customer, managers can quickly look up the nearest field service worker, review their schedule, and assign the job. Already, you’re adding hours to the day by eliminating the need to ask about availability and wait out the response time. Within seconds of the customer hanging up the phone, the job is booked, and both parties are prompted for a confirmation. Another click or two sends the worker all required information, including optimal route to the site, parts/tools requirement, customer service history, and contact details. And by geo-locating the nearest rep, you ensure your staff arrive on-site fast.
  • Enhance Professionalism. Professionals always have what they need to get the job done. Accordingly, our field service management software keeps all essential information at your employee’s fingertips.Whether they need to review the client’s service history, comb back through correspondence to refresh their memory, or refer back to the handbook to finish a trick job, FranchiseSoft is on-hand to help. All client information is automatically saved for easy look-up, along with all SMS, email, and phone communications. Moreover, franchise owners can store all training materials, support FAQs, and step-by-step guides in their private Intranet, which can be accessed from any device when mobile troubleshooting is needed. And if none of these provide the answer, your employee can always reach out directly to a colleague without ever switching apps. In this way, your staff will never need to stop working and wait for help, and they’ll always know what to say.
  • Faster Approvals and Payment Processing. Cash flow is important for many businesses, and most clients prefer not to have invoice hanging over their heads. Our field service management software gives every employee the ability to upload images of completed work for approval, secure sign-off from management, and invoice clients on the spot. Clients can then choose to pay on-site or later online. And our module integrate seamlessly with QuickBooks, so you can cut out another redundant data-entry task.
  • Better Training Outcomes and Adherence. Our field service management software supports between training outcomes by giving managers the ability to create and assign custom training “courses,” then track the trainee’s progress. QA and adherence is assured via real-time monitoring, automatic archiving of client correspondence, and the ability to upload images of completed work for approval. These features can be used both to police non-compliant employees and to reward others for jobs well-done.
  • Powerful Reporting Insights. Our field service management software automatically generated intuitive reports that help you spot weak links and star performers. Harness the power of reporting on client satisfaction by field field, revenue by field rep, and much more.

Learn More About FranchiseSoft’s Field Service Management Software

Call 888-302-3676 to start a free consultation with a member of our time or visit https://franchisesoft.com/contact-us/ to book online.

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