According to the United States Department of Labor’s Bureau of Labor Statistics, the demand for heating, ventilation, and air conditioning (HVAC) services is expected to increase over 30% between 2010 and 2020. While this is great news for HVAC franchises, it does put some added pressure on the efficiency of your operations.
As we move closer to 2020, and the demand for your services climbs, your franchise will need to schedule more appointments, delegate more duties, and invoice more clients than ever. Surging demand isn’t a bad problem to have, but if your business model or HVAC franchise system falls behind and keeps people waiting, you could actually lose clients and customer referrals in the future. In a franchise system, this effect can snowball quickly, impacting the brand reputation and making it harder for everyone to convert prospects!
This is where field service management software makes all the difference. Streamlined, scalable, and simple to use, this tool will help you keep track of leads and generate additional sales in any market conditions. But that’s only one way that this software can help.
In today’s post, we outline 3 things field management software can do for your HVAC franchise in 2017.
- Curtail scheduling conflicts. There is perhaps no better way to drive away new business than to stand up your client due to a scheduling conflict. With a high volume of work orders rolling in for the foreseeable future, HVAC franchise owners will need to maximize the efficiency of their job scheduling to avoid this, and to curtail productivity losses from double-bookings.FranchiseSoft field management software is an all-in-one scheduling solution that makes it easy to avoid conflicts and manage your staff on the go. Our software gives HVAC franchise owners the ability to create and assign new jobs from any device, and instantly notify franchisees, customers, employees, and field reps about scheduling updates via text or email. Our calendar view feature lays out your staff availability at a glance to eliminate booking errors, and cuts the stress of reassignment down to a series of clicks.
- Enhancement communication between all parties. Communication is key in any relationship; in the HVAC franchise world, it translates to improved client satisfaction and more conversions in a given amount of time.Our field management software enhances connectivity between all parties involved in the business equation. The FranchiseSoft app runs anywhere the user may find themselves, even where signals are scarce, ensuring that client, technician, and franchisee are never more than a click or two away. Request appointments, get your boss to sign off on an invoice, or complete a consultation anytime using your tablet or smartphone.
- Streamline your invoicing process. FranchiseSoft field management software allows HVAC franchise owners to streamline their invoice process from end-to-end. Assign jobs using a centralized call center, or directly from franchisee to field rep. Field reps can use the software to upload pictures of a job well-done, get sign-offs from clients, invoice on-site, and collect payment instantaneously. Alternately, the franchise office can issue an invoice and collect payment online. Lastly, our software is fully integrated with QuickBooks, making your bookkeeping a breeze.
Try our field management software for FREE!
At FranchiseSoft, we are so confident in our software that we offer no-commitment, 100% free demonstrations to all HVAC franchise owners. Use the contact form at https://franchisesoft.com/franchise-solutions/field-service-management/ to learn more!