Franchise Software System Support: 3 Ways to Cut the Learning Curve
Even the best franchise software system can’t help you if you don’t learn how it works, right?
Most of us spend too much time on our devices nowadays to be considered “computer-illiterate,” but franchise software system learning curves can still be pretty steep (Mahapatra& Lai, 2005).
While you don’t need to know how to code, or develop any other advanced computer skills beyond basic data entry, and website navigation, users will need training and support to get the most out of their franchise software system upgrade. For that reason, efficient (and ongoing) end user training should be on your franchise software system shopping list. Indeed, for many franchisors, end user training timelines become the deciding factor between two comparable franchise software systems.
Moreover, as a franchisor, end user training is not just a one-and-done problem. New franchisees will need to be trained every so often, so cutting the learning curve early will save loads of time and money in the long run.
With this in mind, today’s post highlights 3 ways our franchise software system is designed to cut the learning curve for faster integration.
Take a virtual tour with the FranchiseSoft team
One of our first orders of business for potential buyers is to conduct a complete walkthrough, which will serve simultaneously as a preview and a primer that will form the foundation of your learning should you choose to buy.
As a mix of current and former franchise owners ourselves, we lean on our corporate training backgrounds to keep this introductory lesson clear, concise and relevant to your industry, showing you specific ways that our solution can be put to use.
This walkthrough is supported by a demo video that can be used as a point of reference.
Click here to book your free virtual tour to get a feel for what our franchise software system has to offer.
Hit the ground running and cut ongoing end user training time with WalkMe
Our commitment to cutting the learning curve led us to partner with WalkMe. a foolproof visual walkthrough tool that helps the end user speed through training. This tool can help you whether you’re a first-time user or a veteran trying to troubleshoot a specific problem.
So how does it work? It’s as easy as “following the bouncing ball” or coloring by numbers.
First, you select whichever task you want to learn through the WalkMe add-on. Then simply follow the on-screen arrows, indicators, and pop-ups as they walk you through the process click-by-click. You can pause, rewind, or repeat the walkthrough at any time, but WalkMe works in real-time so you can learn the task as you complete it!
Automate your franchisees’ end user training
In addition to the WalkMe tool, we offer a number of options for end-user training automation, including:
- Digital libraries to store training materials, either for your franchise or franchise software system, which can be accessed from any authorized mobile device;
- Training courses that can be created manually, with full ability to schedule and monitor task completion for specific franchisees;
- A Franchise Ticket support system where franchisees can request help from anywhere, which automatically contacts the relevant department and adds a support task to that representatives’ schedule.
Learn more about our franchise software system – give us a call at 888-302-3676!
Mahapatra, R., & Lai, V. S. (2005). Evaluating end-user training programs. Communications of the ACM, 48(1), 66-70.Back